- Please note our shipping costs are calculated at a flat rate per item. If you are purchasing multiple items we will combine them where possible to minimise shipping costs. For orders of multiple items, we will contact you once shipping costs have been calculated. Please note your credit card will not be charged until freight prices are confirmed.
- Every product we ship is packed according to shipping standards.
- We strive to ship our products within 1-3 business days. If an order is placed early in a business day it usually ships out the same day.
- Orders will not be shipped on weekends or holidays.
- We generally ship via a courier company, Australia Post, StarTrack, Fastway or Cargo International.
- All products are inspected before being shipped, but damages may occur during shipping. If the product is received damaged, it must be reported to us within 48 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Upon receiving credit from the carrier, the product will be re-shipped.
- Of course if the incorrect product is shipped, or the product is defective, we will correct it.